Planet Fitness is one of the most popular gyms in the US, with over 2,000 locations. They offer affordable monthly membership fees, 24/7 gym access, and a judgment-free environment. However, sometimes members want to cancel their membership due to various reasons, such as moving to a new location or not satisfied with the equipment or services. Cancelling a membership at Planet Fitness can be a straightforward process if you follow the correct steps.
Step 1: Understand the Planet Fitness Membership Agreement
The first step in canceling your Planet Fitness membership is to review the Membership Agreement you signed when you first joined. The document outlines the terms and conditions of your membership, including the cancellation policy. You may have received a copy of the agreement when you first joined, or you can request a copy from the gym's staff.
Typically, Planet Fitness offers two types of memberships: a regular membership and a no-commitment membership. The regular membership requires a 12-month commitment, and canceling before the 12-month term will result in a cancellation fee. The no-commitment membership allows you to cancel at any time without a cancellation fee. However, regardless of the type of membership you have, you'll still need to follow the proper cancellation procedure.
Step 2: Visit the Planet Fitness Gym in Person
For security purposes, Planet Fitness requires members to cancel their memberships in person at the gym. This ensures that the gym can verify your identity and prevent any potential fraudulent cancellation requests. Before you visit the gym, make sure you bring a photo ID or your membership card. The gym staff will also need your billing information, such as your credit card or bank account information, to confirm your account details.
Step 3: Submit a Cancellation Request
Once you've confirmed your identity, the gym staff will provide you with a cancellation request form. You'll need to complete the form, providing your full name, contact information, and the reason for canceling your membership. The gym staff will also ask if you've fulfilled your membership agreement's terms, such as the 12-month commitment or any outstanding balance.
If you're canceling your membership before the 12-month commitment, you may be charged a cancellation fee. This fee can vary, depending on your membership agreement and the gym's location. Make sure to ask the gym staff about the cancellation fee before submitting your request.
Step 4: Ask for a Copy of the Cancellation Confirmation
After submitting your cancellation request, the gym staff will provide you with a copy of the confirmation. The confirmation should include the date of your cancellation, the cancellation fee (if applicable), and any remaining balance on your account. Make sure to keep a copy of the confirmation for your records, as it's proof of your cancellation.
Step 5: Cancel Your Billing Information
Even after canceling your Planet Fitness membership, the gym will continue to bill you until you cancel your billing information, such as your credit card or bank account. To cancel your billing information, you'll need to log in to your Planet Fitness account or contact their customer service. Once you've canceled your billing information, make sure to check your bank or credit card statement to ensure that no additional charges were incurred.
Cancelling your Planet Fitness membership can be a straightforward process if you follow the proper cancellation procedure. Remember to review your Membership Agreement, visit the gym in person to submit a cancellation request, and ask for a copy of the confirmation. Depending on your membership type and agreement, you may be charged a cancellation fee or have an outstanding balance. Lastly, make sure to cancel your billing information after canceling your membership to avoid any additional charges. If you have any further questions or concerns, make sure to contact Planet Fitness customer service for assistance.